Frequently Asked Questions

Most Frequently Asked Questions

•	Is this really FREE?
	Yes! There are no membership fees and no hidden charges. Your Ovago membership is completely free and you can cancel at any time.
•	Do you accept members from anywhere in the world?
	Sure we do. Anyone can be a member for free.
•	Do I have to become an Ovago member to shop here?
	Of course not, but it helps. While anyone can shop and take advantage of the great deals in Ovago, only Ovago members get Morpoints from the purchases they make and the free offers they try. In addition, only Ovago members get their own Ovago e-mall, which they can refer others to.
•	What are Morpoints?
	"Morpoints" are rewards points that you get whenever you and your referrals make a purchase or try free offers through Ovago at any of our Affiliated Merchants. The number of Morpoints you get is indicated for each Affiliated Merchant and varies from merchant to merchant.
•	Do all your merchants ship worldwide?
	Most merchants ship to most countries. If you click on the merchant name, you’ll be able to view shipping details for that merchant. For shipping details on specific countries, you may wish to click to the merchant’s site.
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General

•	How do I become an Ovago member?
	Simply sign up for free. It takes only a minute with our simple 2-step registration process. Sign up today and you might even win an iPod nano, Sony digital camera, Zen Vision:Mand more!
•	Does Ovago guarantee my products, purchases, or Morpoints?
	Our merchants must meet strict performance criteria in order to be listed in Ovago. We will have to hold your Morpoints payment until we receive payment for or record of your transaction from the merchant. Additionally, neither Ovago nor any of its parents, subsidiaries, affiliates, officers, directors, partners, shareholders, employees or agents guarantees the products, refunds or rebates sold, offered or made by our merchant partners. All guarantees are between you and the merchant.
•	What if Ovago doesn't offer the store I want?
	We are working daily to ensure our member base enjoys a wide variety of goods and services from quality merchants. If we do not have your favorite store, or if you would like to recommend a store to us, simply email us. We will do everything possible to add your merchant.
•	What are "cookies" and how do I enable them?
	Cookies are simply text files that allow a site to recognize you when you return. This means you don't have to log in again and again. Cookies used by Ovago and our network of merchants are completely safe and they are enabled by default with most browsers.
•	How safe is my credit card info?
	This depends on the security measures that the merchants you shop with have in place. Ovago does not require your credit card info, as no transactions take place at Ovago.
•	Why am I unable to view merchant sites when I click on their link on the Ovago?
	The Ovago uses both pop-up windows and JavaScript technology to provide its shopping functionality. If your PC is configured to block pop-up windows, or has JavaScript disabled, the merchant links will not operate correctly. Therefore, please ensure that JavaScript is enabled and all pop-up blockers are disabled before shopping.
•	Which browser does Ovago currently support?
	Internet Explorer 5.0 and above.
•	Can I use MSN Passport at Ovago?
	No, you may not use MSN Passport while shopping through Ovago.
•	Do all your merchants ship worldwide?
	Most merchants ship to most countries. If you click on the merchant name, you’ll be able to view shipping details for that merchant. For shipping details on specific countries, you may wish to click to the merchant’s site.
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What are Morpoints

•	What are Morpoints?
	"Morpoints" are rewards points that you get whenever you and your referrals make a purchase or try free offers through Ovago at any of our Affiliated Merchants.
•	Can I use Morpoints to make purchases?
	Not at this moment.
•	How do I earn Morpoints by referring others?
	There are two ways: 1. Refer others to shop at your Ovago personal Web site (PWS). You’ll earn Morpoints when they shop or try free offers. 2. Refer others to join your Ovago network. Once they become a member, they’ll get their own Ovago PWS too, and they can start earning Morpoints, through their purchases and the purchases of the people they refer. As their referrer, you’ll earn a 5% equivalent of whatever Morpoints they collect.
•	How do I know how many Morpoints I have?
	Simply log in to the Member Area with your Member# or email address, and password. You can view the amount of Morpoints you have collected as well as change your account details and preferences.
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Getting Morpoints By Shopping

•	How can I collect Morpoints whenever I shop online?
	Simply log in to Ovago with your Member# or email address, each time before you shop, in order to earn Morpoints for the purchases you make. To refer friends to shop at your Ovago e-mall, don’t forget to give them your Member# or email address.
•	Do I have to sign-in with my Ovago Member# each time before I shop?
	Yes. This is how we automatically track what you purchase in Ovago. By tracking what you purchase, we can calculate and pay you the exact amount of Morpoints you have earned.You can also log in by going to www.ovago.net/followed by your Member#, e.g. www.ovago.net/323412
•	What happens if I jump around from site to site, comparing prices before I make a purchase?
	Most shoppers like to compare prices at different sites. If you do this, you must make sure that you go back to Ovago first before returning to the site that you intend to make your purchase. You must click on the merchant’s link within Ovago in order to earn Morpoints when you make a purchase.
•	How do I know how many Morpoints I will receive?
	The amount of Morpoints is indicated beside each merchant’s name, for example, Magazines of America, 10x Morpoints. This means that for every $1 you spend at Magazines of America, you’ll receive 10 Morpoints.
•	Why do I earn different amounts of Morpoints at each merchant?
	We want to offer you the largest amount of Morpoints possible from each merchant. The Morpoints you earn is based on each merchant’s gross margin. And, as you can imagine, the gross margin on a computer would differ greatly from that of a magazine. So, instead of setting a consistent Morpoint percentage that would be low, we offer you the highest Morpoints amount possible for each merchant.
•	Who do I get the Morpoints from? Ovago or the Merchant Partner?
	All the Morpoints rewarded to you come directly from Ovago, no matter which merchant partner you shop at.
•	Do I earn Morpoints when I purchase a continuity program where I automatically receive a product or service periodically?
	You will receive Morpoints for your initial purchase, but not for the subsequent installments.
•	Can I use a coupon from another Web site and still get Morpoints?
	Sure. If you use coupons or offers obtained from sites other than Ovago, just make sure that you start your shopping from Ovago, in order to earn Morpoints.
•	Can I use Morpoints to make purchases?
	Not at this moment.
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Getting Morpoints By Trying Free Offers

•	What are free offers?
	Free offers are free services or products, offered by our Affiliated Merchants, that you can enjoy, for free. There is no purchase required, and absolutely no obligation to buy. Many of these offers are made up of time-limited free trials of useful services. The number of Morpoints you get for trying each offer is indicated beside the offer, and varies from offer to offer.
•	Are these offers really free?
	Yes, they are really free. We understand that there are lots of offers out there, all proclaiming to be free. Unfortunately, not all of them are. That's why we are dedicated to featuring only genuine, free cash offers. We apply a strict selection criteria to all the offers we find, so you can be assured that the offers featured are truly, 100% free.
•	I live outside of the U.S. Do the offers still apply to me?
	If you live outside of the U.S., you can either take those offers that have a "For all countries" description, or select your country in the "Ship To" option box at the top right corner of your Ovago PWS, and only the offers that apply to you will be presented. If your country is not listed, please select "Worldwide".
•	Who do I get the cash rewards from? Ovago or the Merchants?
	The cash rewards come directly from Ovago. They are given in the form of Morpoints. Every 100 Morpoints you collect gives you $1 cash. Each month, your Morpoints will automatically be converted to cash for you.
•	Why are you paying me to try these free offers
	Merchants pay Ovago to advertise their free offers. In appreciation of you trying these free offers, we would like to share these earnings with you by giving you cash rewards.
•	Do all the free offers require me to give my credit card information?
	No. Free offers that do not require credit card information will be indicated with a "No credit card required" description.
•	Why do I have to enter my credit card information for some of the free offers?
	This is to ensure that the free offer is restricted to one per user, that the user is genuine, as well as to prevent abuse.
•	Will my credit card be charged during the free trial period?
	No. It is usually stated in the free trial terms and conditions of each merchant that your credit card will not be charged.
•	Will my credit card be charged after my free trial expires?
	No, unless you continue with the service after your free trial expires. If you do not wish to continue with the service, there are usually two ways to cancel: 1. For Opt-in services: To cancel the service, you do not need to do anything. The service will automatically be terminated after your free trial expires. If you wish to continue the service, simply make a purchase. 2. For Opt-out services: To cancel the service, please inform the merchant that you wish to cancel the service BEFORE your free trial expires. If you wish to purchase the service, you do not need to do anything. The merchant will continue providing you with the service and start you on a paid plan.
•	How do I inform the merchant that I wish to cancel my service?
	It varies between merchants. Cancellation can usually be done via email, phone or through their Web site.
•	Do I have to sign-in with my Ovago Member# each time before I try these free offers?
	Yes. This is how we automatically track which free offers you tried. By tracking the offers, we can calculate and pay you the exact amount of Morpoints you have earned. You can also log in by going to www.ovago.net/followed by your Member#, for example, www.ovago.net/323412
•	How do I get Morpoints by trying free offers?
	Simply log in to your Ovago e-mall, click on any free offer, and then complete the steps indicated for that free offer.
•	How do I know how many Morpoints I will receive?
	The number of Morpoints you get for trying each offer is indicated beside the offer, for example, GoToMyPC, 200 Morpoints. This means that you'll get 200 Morpoints for trying and completing the free offer from GoToMyPC.
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Accessing Your Account

•	How do I change my account information?
	You can change your password, address and any other member information in a snap by visiting the Member Area at www.morvo.com/memberarea. By keeping your member information updated, we can continue to properly inform you of great deals and send your rewards to the right address.
•	What happens if I forget my Member# and password?
	No worries. We have a Member# and password reminder facility just for that. If you forget your Member#, you can use your email address to sign in or enter your email address and we will send you your member# via email. If you forget your password, simply enter your Member# and we will send you your password via email.
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Warranties and Returns

•	What if I want to return or cancel an order?
	Returns are subject to the return policy of the merchant from whom you purchased. If you return or cancel an item, we have to reverse any Morpoints given from that sale. Returns (also deemed as exchanges) will also make a Morpoint payment ineligible. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When doing this, the Ovago commission gets reversed and a new commission is not established because the merchant has created the new order (thus meaning the order was not completed through Ovago - but placed through the merchant directly). Because of this, the merchant will not pay us the commission, which means we have no Morpoints to pass on to you. To avoid losing the Morpoints, in future transactions, please make sure all returns are final and that IT IS NOT AN EXCHANGE. Have the merchant refund your credit card, and then re-place the order through us to receive the Morpoints.
•	If I make a purchase in Ovago, who should I contact if I have a question/issue regarding my order?
	All transactions you make in Ovago take place between you and the merchant -- just as if you went to their site directly to shop. If you have a question or issue regarding your order, you should contact that specific merchant’s customer service department.
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Cashing Out

•	How and when can I convert my Morpoints to cash?
	Each month, your Morpoints will automatically get converted to cash. The cash will continue to accumulate in your account until you decide to cash out. To cash out, simply log in to the Member Area and make an encashment request.
•	How do I receive my cash?
	To cash out, simply log in to the Member Area and make an encashment request. For countries where we have established a banking relationship with, the cash will be directly deposited into your account. For all other countries, we will send you a check in US dollars.
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Referring Others to Ovago

•	How do I refer others?
	Word-of-mouth: Just tell your friends and family to shop or try free offers at your own Ovago personal Web site (PWS). Web site links: Place hyperlinks to your own Ovago PWS on everything you can think of -- your existing Web sites, email replies, business cards etc. There are hundreds of ways to tell people about the great benefits of Ovago. You can use fliers, ads, and almost any other way you can think of.
•	Do I earn Morpoints when my referral makes a purchase or tries free offers a year from now?
	As long as they joined Ovago using your Ovago personal Web site, you’re eligible to earn Morpoints on every single purchase that they make or every free offer they try, forever.
•	How do I link my Web site to Ovago so I can earn even more Morpoints?
	Simply place the hyperlink of your Ovago PWS on your existing Web site. Upon clicking, visitors will be directed to your Ovago PWS, where they can sign up with you.
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Membership

•	Is this really FREE?
	Yes! There are no membership fees and no hidden charges. Your Ovago membership is completely free and you can cancel at any time.
•	Do you accept members from anywhere in the world?
	Sure we do. Anyone can be a member for free.
•	What do I get when I sign up?
	You get your own e-mall, where you can enjoy up to 20% cash back (in the form of Morpoints) and great discounts on all your purchases. You also get Morpoints for trying free offers. Refer friends to shop or try free offers at your e-mall and you’ll get Morpoints too! Best of all, these Morpoints turn to cash each month.
•	Do I have to create an Ovago account if I already have a Morvo account?
	No. As a Morvo member, you are automatically an Ovago member too. You can enjoy the benefits of both memberships.
•	Do I have to become an Ovago member to shop here?
	Of course not, but it helps. While anyone can shop and take advantage of the great deals in Ovago, only Ovago members get Morpoints on the purchases they make and the free offers they try. In addition, only Ovago members get their own Ovago e-mall, which they can refer others to.
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Unsubscribing and Terminating Membership

•	If I want to terminate my membership, what should I do?
	To terminate your membership, please log in to the Member Area at www.morvo.com/memberarea with your Member#, and click on "Settings" on the left. Do note that upon termination, any rewards you may have accrued will be forfeited. Please DO NOT email us with termination requests. Due to security reasons, we will NOT be able to fulfill such requests via email.
•	Are there any fees involved in the termination of membership?
	There are no fees involved in the termination of membership.
•	Can I unsubscribe from your mailing list?
	Sure, you can unsubscribe at any time. All mailings, except corporate announcements, are optional. To manage your email preferences, please log in to the Member Area at www.morvo.com/memberarea with your Member#, and click on "Settings" on the left. Please DO NOT email us with unsubscription requests. Due to security reasons, we will NOT be able to fulfill such requests via email.
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Privacy

•	What do you do with the information I give you?
	We use this information to create personalized product recommendations, content, services, and advertising specific to you. All of the profile and rating information stored in our database has been entered solely by you and may be edited or deleted at your discretion by editing your account. For more information, please view our Privacy Policy.
•	Will Ovago sell information about me or my purchase habits?
	Absolutely not.
•	Will I start receiving "spam" if I join?
	No. We will not sell your information to any third party. As part of our Terms and Conditions, we do send our own members information related to savings, special offers and corporate announcements, as and when they are available.
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